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CLIENT CHARTER

PASIR GUDANG MUNICIPAL COUNCIL

AS A LOCAL AUTHORITY, IT IS OUR COMMITMENT TO PROVIDE SERVICES VIA AN EXCELLENT MANAGEMENT AND BRILLIANT SERVICE

LICENSING & TOWNSHIP SERVICE DEPARTMENT

DIVISION

CLIENT CHARTER

Hygiene Collection of solid waste with the exception of industrial waste is conducted once in 2 days
Environment & Industry Security

1. Ensuring patrol and monitoring of pollution on industrial areas is conducted day and night for 5 days per week
2. Ensuring inspection towards high-risk factories is conducted at least once in a period of 6 months

Health For dengue cases reported by the Health Department, spraying of fog (insecticide) shall be conducted at least 1 day after a reported case, applicable on a spraying radius of at least 250 metres from reported area/residential
Pelesenan Completed license application shall be processed and approved within a 1-working day period

LANDSCAPE DEPARTMENT

Ensuring 100% completion for implementation of 4 landscape projects

PROPERTY MANAGEMENT & ASSESSMENT DEPARTMENT

DIVISION

CLIENT CHARTER

Assessment Claim on property tax shall be delivered to property owner before 1st January and before the 1st of July for each year
Land, Building & Rent Application for leasing of MPPG property shall be acknowledged within a period of 7 days from date of received application

SOCIAL DEPARTMENT

 

DIVISION

CLIENT CHARTER

PAPG Loan process shall be completed under 1 minute
Community Development Processing received completed PPKB aid application within a period of 14 working days prior to submission to KPKT
Social Development Sports Organising 3 open championships and at least 4 closed championships throughout the year
Museum & Ceramic 1. Ensuring group visitors of no lesser than 10 people are exposed to kite-making
2. Ensuring all settlements achieve completion within the promised period

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